F.A.Q

FirstLook Skin+Beauty is a skincare brand dedicated to providing innovative and effective skincare solutions. Our products are designed to address various skin concerns and help you achieve a healthier, more radiant complexion.

Are FirstLook Skin+Beauty products suitable for all skin types?

Yes! We understand that each individual's skin is unique. That's why our products are formulated to be suitable for all skin types, including oily, dry, sensitive, and combination skin.

Are FirstLook Skin+Beauty products cruelty-free?

Absolutely! We are proud to be a cruelty-free brand. None of our products are tested on animals, and we prioritize the ethical treatment of animals in all aspects of our business.

How do I choose the right products for my skin concerns?

We offer a range of products tailored to address specific skin concerns. To find the right products for your needs, we recommend exploring our product descriptions, ingredient lists, and considering your specific concerns. You can also reach out to our customer support team for personalized recommendations.

How long does it take to see results with FirstLook Skin+Beauty products?

Results may vary depending on the individual and the specific product. However, many of our customers report noticeable improvements in their skin's appearance and texture within a few weeks of consistent use.

Do FirstLook Skin+Beauty products have any side effects?

Our products are formulated with carefully selected ingredients to minimize the risk of side effects. However, everyone's skin is different, and it's important to perform a patch test before using a new product. If you experience any adverse reactions, discontinue use and consult with a healthcare professional.

Are FirstLook Skin+Beauty products safe for sensitive skin? 

Yes, our products are formulated with gentle and nourishing ingredients to cater to sensitive skin. However, we recommend performing a patch test before applying any new product to ensure compatibility and to check for any potential sensitivities.

Are your products vegan-friendly? 

Many of our products are vegan-friendly, but not all. We strive to provide transparency by clearly labeling our vegan products on our website. If you have specific vegan preferences, please refer to the product descriptions or contact our customer support team for assistance in choosing vegan options.

We offer shipping within USA. Once you place an order, our team will process and package your items with care. Orders are typically processed within 2 to 3 business days. We partner with trusted shipping carriers to ensure safe and timely delivery of your package. You will receive a shipping confirmation email with a tracking number once your order is on its way.

How long does the return process take?

We strive to make the return process as smooth as possible. Once we receive your returned item(s), our team will carefully inspect them to ensure they meet our return policy criteria. The inspection process usually takes 3 business days. After the inspection, we will initiate the refund process. Depending on your original payment method, it may take an additional 10 business days for the refund to be processed and reflected in your account.

What are the shipping methods and timeframes?

We offer standard and expedited shipping options. Standard shipping typically takes 3  to 10 business days for delivery, while expedited shipping usually takes 3 business days. Please note that these timeframes are estimates and can vary depending on your location and any unforeseen circumstances, such as weather conditions or high shipping volumes. During the checkout process, you will be able to select your preferred shipping method and see the estimated delivery timeframe for your order.