Shipping & Return

We want you to be completely satisfied with your purchase of the our products. If for any reason you are not satisfied, we offer a hassle-free return policy to ensure your peace of mind.

Shipping Policy

Experience hassle-free shipping with FirstLook Skin+Beauty. We strive to ensure that your orders are processed promptly and delivered to your doorstep in a timely manner.

  1. Order Processing:

    • All orders are processed within 1-2 business days (excluding weekends and holidays) upon successful payment confirmation.
    • Please ensure that your shipping address is accurate and complete to avoid any delays or delivery issues.

  2. Shipping Methods and Timeframes:

    • We offer standard shipping within the specified regions/countries.
    • Shipping timeframes may vary depending on your location, but typically range from 3-10 business days.
    • Please note that unexpected circumstances such as weather conditions or customs delays may affect delivery times.

  3. Shipping Charges:

    • Shipping charges are calculated based on the destination and weight of the package.
    • The shipping cost will be displayed during the checkout process before finalizing your order.

  4. Order Tracking:

    • Once your order is shipped, you will receive a confirmation email with tracking information.
    • You can track the progress of your shipment using the provided tracking number.

Return Policy

At FirstLook Skin+Beauty, we value your satisfaction and want you to be completely content with your purchase. If you need to return a product, we've made the process simple and straightforward.

  1. Eligibility:

    • We accept returns on unused and unopened products within 30 days from the date of purchase.
    • To be eligible for a return, the item must be in its original condition and packaging.

  2. Return Process:

    • If you would like to initiate a return, please contact our customer service team within the specified timeframe.
    • Provide your order details and reason for the return.
    • Once your return request is approved, you will receive instructions on how to proceed.

  3. Refund or Exchange:

    • Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria mentioned above.
    • If the return is approved, you may choose to receive a refund or exchange the product for an alternative item of equal value.
    • Refunds will be processed using the original payment method and will exclude any shipping charges incurred.

  4. Return Shipping:

    • The cost of return shipping is the responsibility of the customer unless the return is due to a defective or incorrect product received.
    • We recommend using a trackable shipping method to ensure safe and timely delivery of the returned item.

  5. Damaged or Incorrect Items:

    • If you receive a damaged or incorrect product, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.

Please note that our shipping and return policy is subject to change. Any updates or modifications will be communicated on our website. If you have any further questions or require assistance, please reach out to our dedicated customer service team. We strive to provide a positive shopping experience and appreciate your understanding of our policies.

Your satisfaction is our top priority, and we strive to make the return process as smooth and convenient as possible. Thank you for choosing FirstLook Skin+Beauty and we appreciate your understanding of our return policy.